Welcome to FormLM! This Service Agreement (hereinafter "this Agreement") is entered into between you and FormLM (website: formlm.me, hereinafter "the Platform" or "we/us/our"). Before using our Service, please carefully read and fully understand all terms of this Agreement, especially provisions concerning limitation of liability, governing law, and dispute resolution.
By registering an account or starting to use the Service, you acknowledge that you have read, understood, and agreed to be bound by all terms of this Agreement. If you do not agree to any part of this Agreement, please discontinue use of the Service immediately.
FormLM Service (or "the Service"): Refers to the technical services related to questionnaires, assessments, and other functions provided by us through formlm.me, web applications, mobile-adapted versions, and other forms (e.g., clients, mini-programs), as specifically offered by the Platform.
User: Refers to all natural persons, legal entities, or other organizations that access and use the Service through account registration or other means permitted by us. Registered users are "Registered Users"; non-registered visitors are "Guest Users" with limited service access as permitted by the Platform.
User Content: Refers to any raw data, text, images, files, charts, and other content uploaded, created, stored, sent, edited, or otherwise processed by users during use of the Service (excluding processed data generated by the Platform).
When registering and using the Service, you must ensure that the information provided (including but not limited to name, email address, and contact details) is truthful, accurate, lawful, and valid, and must be updated promptly. You are solely responsible for the security of your account and password, and may not give, lend, rent, transfer, or sell your account to others. If you discover unauthorized use of your account, you must notify us immediately. You bear sole responsibility for any losses resulting from your voluntary disclosure of account information or from attacks, fraud, or other actions by third parties.
Minor Protection: The Service is not intended for minors. If you are a minor, you should use the Service under the supervision of a guardian, who shall bear corresponding responsibility. Upon discovering that a minor has registered, the Platform reserves the right to cancel such account.
You agree to use the Service lawfully and in compliance with applicable regulations, and to bear full legal responsibility for all activities conducted through the Service and all User Content generated. You may not use the Service to:
If a user violates any of the above, we reserve the right to unilaterally and at any time suspend or terminate part or all of the Service to that user and to pursue legal liability.
We place great importance on user privacy and data security, and will take strict security measures to protect your information in accordance with applicable laws and regulations.
The ownership of User Content (raw data) you upload and generate during use of the Service belongs to you. We do not claim ownership of your content.
Regarding Processed Data (such as industry analysis reports or usage trend statistics) derived from anonymizing, aggregating, editing, analyzing, and processing raw data accumulated on the Platform — provided that no personal information or trade secrets are disclosed — the ownership and intellectual property rights of such Processed Data belong to us. We may use such Processed Data to improve our services and publish industry research.
The Platform employs a multi-tenant isolation architecture to ensure that raw data of different users is mutually independent and inaccessible to one another. We commit to adopting industry-standard security measures (including but not limited to encrypted data storage, access log auditing, and regular security vulnerability scanning) to prevent unauthorized access, tampering, or leakage of your raw data.
The Platform will perform encrypted backups of your raw data on a daily basis, with a backup retention period of 90 days. If data is lost or corrupted due to a technical failure of the Platform, we will provide free data recovery services. However, we are not liable for indirect losses caused by data loss (such as business interruption or reputational damage). You are responsible for regularly exporting and backing up your own data.
In order to provide the Service to you, you hereby grant us a worldwide, non-exclusive, royalty-free, non-transferable license to host, store, reproduce, modify, distribute, and display your User Content solely for the following necessary purposes:
Without your explicit consent, we will not provide your raw data to any third party (except as required by law or government authorities).
You have the following data rights:
We will respond to and process your request within 15 business days of receipt, unless otherwise required by law or regulation.
The Service itself, including all related intellectual property rights (including but not limited to software, trademarks, logos, text, graphics, and interface designs), is exclusively owned by us or our licensors. Without our written consent, you may not copy, modify, publish, sell, or lease any part of the Service.
Except as expressly required by law, the Service is provided "as is" and "as available." We make no representations or warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. We do not guarantee that the Service will fully meet your expectations, or that it will be uninterrupted, timely, secure, or error-free.
You understand and agree that the accuracy and reliability of results obtained through the Service depend on the accuracy of the data you input. You bear full responsibility for any consequences resulting from defects in the content you provide or improper operation.
In no event shall the Platform be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or related to this Agreement (including but not limited to loss of business profits, data loss, loss of goodwill, or loss of anticipated benefits), regardless of whether such damages are based on contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.
The Platform's liability is limited to direct losses caused by the Platform's intentional misconduct or gross negligence, and to the maximum extent permitted by law, the Platform's total liability under this Agreement shall not exceed the total fees paid by you to us for the relevant services during the twelve (12) months preceding the event giving rise to the claim.
The Platform bears no liability for losses resulting from your breach of this Agreement, provision of false information, improper operation, or third-party infringement.
Technical support covers only guidance on using the Service's features and troubleshooting system faults. It does not include customized development for individual needs, third-party software integration, or service unavailability caused by your own network environment.
You may stop using the Service at any time and request deletion of your account.
If we determine that you have materially violated any provision of this Agreement, we reserve the right to unilaterally suspend or terminate your account and notify you via email/SMS. Upon termination of the Service:
The formation, validity, interpretation, performance, and resolution of disputes under this Agreement shall be governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or related to this Agreement shall first be resolved through friendly negotiation; if negotiation fails, either party may submit the dispute to the Hong Kong International Arbitration Centre (HKIAC) for resolution by arbitration in accordance with its rules then in force.
We reserve the right to revise this Agreement from time to time in accordance with updates to laws and regulations or business development needs. The revised Agreement will be posted prominently on the website and delivered to you via email/account notification, taking effect 30 days after publication. If you do not agree with the revised Agreement, you may terminate the Service and request data export before it takes effect; if you continue to use the Service, you will be deemed to have accepted the revised Agreement.