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Online Consultation Experience Feedback Form

A post-visit satisfaction survey for telemedicine: patients rate connection quality, doctor communication, platform usability, privacy comfort and confidence in the outcome — with open comments the care team can act on.

~3 min
13 questions
Satisfaction ratings
Free
Live Preview

Quick answer

An online consultation experience feedback form collects satisfaction ratings across video/audio quality, doctor communication, platform usability, privacy comfort and outcome confidence — plus open comments — so the telehealth team can improve each virtual visit.

Disclaimer: this page and its AI report are for self-reflection and process reference only. They do not constitute medical, psychological, financial, legal or safety advice. Consult a qualified clinician before making care decisions.

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About this template

Virtual visits succeed or fail on details a phone triage never sees: connection quality, how the doctor explained things on camera, whether the platform felt trustworthy. This survey rates those dimensions on a familiar 1–5 scale, captures what to fix in free text, and exports per-clinic trends — closing the feedback loop that telehealth programs usually miss.

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Live Preview

Try the actual running form — not a screenshot — before you copy it.

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Fill it in to see how responses flow.
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What's Included

Everything you need to run this template.

1

Quality ratings

2

Communication check

3

Platform ease

4

Open comments

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How It Works

From copy to deliverable in four steps.

1

Use This Template

Copy the form and its branding settings into your FormLM workspace — free; you can upgrade to a scored assessment with an AI PDF report any time.

2

Customize for your practice

Adjust fields, options and consent language to match your clinic workflow.

3

Share and collect

Send the link or QR; every response is captured automatically.

4

Review and act

Export or review the collected responses at any time from one dashboard.

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Who Is This For

Pick your role — see how it fits your clinic workflow.

1

Telehealth providers

Track visit quality per clinic, per provider, per release.

2

Patient experience teams

See which step of the digital journey frustrates people.

3

Product & platform owners

Prioritise fixes from real usability complaints.

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Key Features

What makes this template work as a professional clinical deliverable.

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Sample Questions Inside

A preview of real fields patients see — the full version is a live form — responses are captured automatically and can be exported at any time.

  1. Satisfaction with the doctor consultation (1–5)
  2. Difficulties you encountered before or during the visit
  3. Satisfaction with video/audio quality
  4. Technical issues you experienced
  5. Satisfaction with scheduling and reminders
  6. Anything the doctor could explain better
  7. Ease of using the platform
  8. Which parts of the platform worked well
  9. Confidence in the outcome of the visit
  10. Privacy concerns you want to share (open)
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Frequently Asked Questions

Is this suitable for any telehealth service?
Yes — video, phone or async visits; adjust the wording per channel if you run several.
Can we see trends per provider or clinic?
Add a provider or clinic field and group the CSV export; each response carries its ratings.
Do patients actually complete these surveys?
Short 1–5 rating forms sent right after the visit have strong completion — this one takes about three minutes.
Can we keep free-text comments private to the team?
Yes — responses sit behind your account with role-based access.
What NPS-style question is included?
An overall satisfaction rating anchors the score set; add a 0–10 recommend question if you want a pure NPS view.
Why teams choose FormLM for healthcare forms?
Unlike a static PDF or clipboard, every FormLM healthcare template is a live, shareable form you can customize in the browser, collect unlimited responses with, and upgrade to a scored AI PDF report whenever you need to.

Turn every virtual visit into a service insight

Copy the survey, add your platform name, and send it after each telehealth appointment.