💄 Beauty, Spa & Salon

Free Salon NPS Survey Template

The zero-to-ten score is the trigger, not the point — capture the reason, follow-up willingness and how the trend moves month over month.

~10 min
Updated 2026-10-05
Live Preview

Quick answer

The zero-to-ten score is the trigger, not the point — capture the reason, follow-up willingness and how the trend moves month over month.

📌

On this page

💡

About this template

Instead of chasing details across paper and chat, Salon NPS Survey captures them in one pass, on the client's own time.

🖥️

Live Preview

Sample form preview (fillable once the app is published).

loading...
…
Fill it in to see how responses flow.
📦

What's Included

Everything you need to run this template.

1

Standard 0–10 NPS question

2

Reason-for-score prompt

3

Follow-up willingness

4

Trend reporting across responses

🧭

How It Works

From copy to deliverable in four steps.

1

Use This Template

Copy the form and its field and branding settings into your FormLM workspace — free.

2

Customize

Adjust fields, options and wording in Salon NPS Survey to match your services and house style.

3

Share and collect

Send the link or QR; every response lands in one workspace.

4

Review and act

Export or review the collected responses at any time.

👥

Who Is This For

Pick your role — see how it fits your workflow.

1

Individual practitioners

Salon NPS Survey keeps your client notes in one rhythm, even when the day keeps changing plans.

2

Teams & agencies

Managers review Salon NPS Survey responses in one workspace rather than collecting photos of paper forms.

3

Founders & freelancers

Salon NPS Survey lets a solo founder run the operation like a documented business.

⭐

Key Features

What makes this template work as a professional deliverable.

📝

Sample Questions Inside

A preview of real questions — the full version adds scoring and a personalized report per respondent.

  1. How likely are you to recommend us? (0–10)
  2. What is the main reason for your score? (open)
  3. What would move your score one point higher? (open)
  4. Would you be open to a follow-up? (yes / no)
  5. Contact info if yes (optional)
❓

Frequently Asked Questions

Why is the score alone a trap in a salon NPS?
A nine tells you nothing actionable — the reason text, revisit willingness and monthly movement are what turn scores into a fix list.
Who is the Salon NPS Survey for?
Salon owners, spa managers, stylists, therapists, beauty educators and freelance practitioners who need a structured way to run survey workflows and capture Net Promoter Score and reason for the rating.
Is the Salon NPS Survey free to use?
Yes. Click Use This Template to copy the survey and its field settings into your FormLM workspace for free, then customize and share it.
Can I customize the Salon NPS Survey?
Yes. Add, remove or reorder fields, adjust options and branding, or extend with additional questions — every Salon NPS Survey is fully editable.
Can I track trends across many Salon NPS Survey responses?
Yes. All responses land in one workspace — filter by date, service or staff, and export as CSV or Sheets.
Is the Salon NPS Survey anonymous?
By default it can capture contact details for follow-up, but you can toggle it to fully anonymous for honest feedback.
How many responses can I collect with the Salon NPS Survey?
There is no per-template limit — collect as many responses as you need and review them all in one place.
How is the Salon NPS Survey different from a basic online form?
Dashboards of averages hide the story. Every score paired with its reason and follow-up consent turns detractors into work items.

Use the Salon NPS Survey today

Copy it into your workspace, customize, and share — free to start.