Get Started Free
🏢 Business & Strategy

Free Customer Satisfaction Driver Diagnostic Template

Diagnose satisfaction across product, service, value, ease and loyalty drivers, ranked by influence, with an AI report on what moves the number.

~10 min
5 weighted dimensions
AI PDF Report
AI Consultant
Live Preview

Quick answer

Diagnose satisfaction across product, service, value, ease and loyalty drivers, ranked by influence, with an AI report on what moves the number.

💡

About this template

An overall satisfaction score tells you where you stand, not why. This diagnostic decomposes it into five drivers — product experience, service, value for money, ease of doing business and loyalty intent — ranks each by influence on the overall rating, and the AI report shows where improvement would actually move the headline number. A diagnosis instrument for teams ready to act on findings, not admire them.

🗂️

Template at a Glance

TemplateCustomer Satisfaction Driver Diagnostic
CategoryBusiness & Strategy
FormatWeighted 1–5 assessment with personalized AI PDF report
Time to completeAbout 10 minutes per response
What you getA personalized AI report (printable PDF) per response, plus the raw answers
Best forCX and account leads · Product teams · Founders
CostFree to copy and customize on FormLM
📐

What This Assessment Measures

Five dimensions, scored 1–5 and weighted into one result.

🖥️

Live Preview

Sample form and AI report preview — fill it in to see live scoring and the report.

loading...
…
Fill it in to see how responses flow.
loading...
…
Sample AI report with scoring visuals and recommendations, printable as a PDF.
loading...
…
Scan the QR on the report to start an AI consultant chat.
📦

What's Included

Everything you need to run this template.

1

Five weighted dimensions

Product experience, Service experience, Value for money, Ease, Loyalty intent — each scored 1–5.

2

Weighted composite score

A defensible overall view that keeps dimensions separate.

3

Personalized AI PDF report

The weakest dimension, what it caps, and a prioritized fix list.

4

QR into an AI consultant chat

Every report links a chat trained on this topic for follow-ups.

🧭

How It Works

From copy to deliverable in four steps.

1

Use This Template

Copy the assessment, scoring and report settings into your FormLM workspace — free.

2

Customize

Adjust dimensions and weights to match how your business runs.

3

Share and collect

Send the link or QR; each response is scored automatically.

4

Review and act

Open the personalized AI PDF report and share it with stakeholders.

👥

Who Is This For

Pick your role — see how it fits your workflow.

1

CX and account leads

Know the weak driver first.

2

Product teams

Satisfaction evidence by feature.

3

Founders

Fix what moves the score.

⭐

Key Features

What makes this template work as a professional deliverable.

📝

Sample Questions Inside

A preview of real questions — the full version adds scoring and a personalized report per respondent.

  1. The core product experience satisfies without needing support (1–5)
  2. Every service contact feels fair and reasonably fast (1–5)
  3. Customers get what the price implies — or better (1–5)
  4. Doing business with us takes little customer effort (1–5)
  5. They would choose and recommend us again (1–5)
  6. Which driver has slipped most in the past year? (open)
  7. What single fix would raise your rating for you? (open)
❓

Frequently Asked Questions

Why drivers instead of one satisfaction score?
Scores rank quarters; drivers tell you what to change. The diagnostic ranks each driver's influence so fixes target the number's actual causes.
Should customers or the company answer?
Customers answer per relationship; internal teams can be scored against the same five drivers to find the perception gap.
Is this a replacement for NPS?
No — it complements loyalty scores with diagnostic depth; the report can ingest either alongside driver scoring.
What does the AI report show?
Driver-level scores, the highest-influence weak driver, and the change most likely to lift overall satisfaction.
How often should satisfaction be diagnosed?
Per quarter for stable bases; per release, price change or service model shift for the affected segments.
Is it free to use?
Yes. Click Use This Template to copy the form, scoring and report configuration into your FormLM workspace for free, then customize and share it.
🔗

Related templates in this category

Brand Equity Assessment Channel Effectiveness Scorecard Content Marketing Maturity Assessment SEO & Traffic Health Assessment Business Maturity Assessment Customer Success Maturity Assessment

Run the Customer Satisfaction Driver Diagnostic this quarter

A 5-dimension scored check with a personalized AI report — free to copy and customize.