Free Learner NPS Template
Ask learners how likely they are to recommend you on a 0-10 scale, capture the reason in their own words, and segment promoters from critics by cohort.
Quick answer
Ask learners how likely they are to recommend you on a 0-10 scale, capture the reason in their own words, and segment promoters from critics by cohort.
About this template
A single 0-10 number tells you where you stand; the sentence after it tells you what to do. This survey asks the recommendation question, requires a short reason in the learner's own words, and adds two follow-ups on what they would tell a colleague and what would have to change to raise their score by one point. Grouped by cohort, session or instructor, it becomes a retention conversation instead of a dashboard digit.
Live Preview
Fillable sample learner NPS preview - fields and options you can adjust before you publish.
What's Included
Everything you need to run this template.
One number, one sentence
The rating ranks you; the reason is what you can act on.
Improve-by-one prompt
Asking what would add a point produces concrete fixes.
Segmented cleanly
Cohort and session fields split promoters from critics.
Repeatable each term
Trend the score across intakes, not a single snapshot.
How It Works
From copy to deliverable in four steps.
Write the statements and scale
Copy it in and set cohort and session options.
Ask at the right moment
Send shortly after completion, while the course is fresh.
Read the reasons
Sort by score band and pull the recurring words.
Close one loop
Change one thing, tell the next cohort, re-run.
Who Is This For
Pick your role — see how it fits your workflow.
Course creators
Track advocacy per cohort instead of one blended number.
Training managers
Compare facilitators on the same question.
Growth and retention leads
Find the score band where reasons turn negative.
Key Features
What makes this template work as a professional deliverable.
- Standard 0-10 recommendation question
- Mandatory reason field, kept short
- Improve-by-one-point question
- Cohort, session and instructor fields for grouping
- Anonymous mode by dropping identity
- Free to copy and reuse each term
Sample Questions Inside
A preview of the real fields and prompts - adjust wording, options and length to your own process.
- How likely are you to recommend this course to a colleague? (0-10)
- What is the main reason for your score? (required)
- What would you tell a friend about the first week? (open)
- What would have to change for you to add one point? (open)
- Would you take another course with us? (yes, no, maybe)
- Cohort or session you took (for grouping)