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📋 Form Template

Free Customer Feedback Form Template

Collect satisfaction ratings, NPS scores, and improvement suggestions from your customers. An online form with 9 customizable fields — listen and improve your product or service.

9 Fields
~3 min
Free
AI Auto-Generate
Live Preview
Sample Form Fields
Overall Satisfaction rate
Product/Service Quality rate
Customer Support rate
Would you recommend us? radio
What could we improve? long-text
Email (optional) email
9 fields total · ~3 min to complete

Quick answer

Free customer feedback form template for businesses. Collect satisfaction ratings and improvement suggestions with 9 fields. Live in minutes.

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Live Preview

This is a live, fillable sample form — not a screenshot. Try it yourself.

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This is a live, fillable sample form — not a screenshot. Responses are collected automatically.
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Who Is This For

Pick your role — see how the form fits your workflow.

1

Product Managers

Collect structured feedback to prioritize your product roadmap. Workflow: Copy template → Add product-specific categories → Share with users → Analyze satisfaction trends and improvement suggestions.

2

Customer Success Teams

Monitor satisfaction and NPS scores to identify at-risk accounts. Workflow: Import template → Customize rating categories → Send after key interactions → Track scores over time.

3

Small Business Owners

Understand what customers love and what needs improvement. Workflow: Copy template → Add your service categories → Share via email or receipt → Use insights to improve customer experience.

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Sample Questions Inside

A preview of real questions from this template — the full version adds scoring logic, branching and a personalized report per respondent.

  1. How satisfied are you overall? (1-5)
  2. How likely are you to recommend us? (0-10 NPS)
  3. Which products do you use? (multi-select)
  4. How easy is it to get value from us? (1-5)
  5. How was your last support experience? (choice)
  6. What should we improve first? (ranked multi-select)
  7. Would you share a testimonial? (yes / no)
  8. Anything else we should know? (text)
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Frequently Asked Questions

What is a customer feedback form?
A customer feedback form is an online form used to collect product and service satisfaction ratings, suggestions, and reviews from customers. It helps businesses understand what's working and what needs improvement.
Is this customer feedback form template free?
Yes. Click "Use This Template" to copy the full form into your FormLM workspace for free. No credit card required.
Can I customize this form template?
Absolutely. After copying, you can add, remove, or modify rating categories, change the design, and configure anonymous or identified response settings.
What fields should a customer feedback form include?
A good customer feedback form should include: overall satisfaction rating, product/service quality rating, customer support rating, value for money, NPS (would you recommend us?), what you liked most, and suggestions for improvement.

Start Listening to Your Customers Today

Copy the Customer Feedback Form into your workspace, customize it for your product, and share it with customers. Free to start.