Measure client satisfaction after delivery — 1–5 rating, 0–10 recommendation score and open follow-up questions. A free survey template for service teams.
Quick answer
A free Client Satisfaction Survey — a compact CSAT-style questionnaire: overall satisfaction, likelihood to recommend, positives, improvements, repurchase intent and comments.
Satisfaction you never measure is satisfaction you assume. This survey gives it a number — and, more importantly, the written reasons that tell you what to change next quarter.
Run it at handover or on a recurring cadence; FormLM trends the scores across responses so a slipping relationship shows up early, in the data, not in a lost deal.
Seven quick facts about the Client Satisfaction Survey before you use it.
| Template | Client Satisfaction Survey |
|---|---|
| Category | Freelance & Project |
| Format | 1–5 satisfaction rating plus a recommendation score |
| Time to complete | About 10 minutes |
| What you get | A satisfaction read-out with trended results you can track in one dashboard |
| Best for | Freelancers measuring how satisfied clients are with a delivery |
| Cost | Free to copy, customize and reuse on FormLM |
Preview the satisfaction survey before you make it yours.
The six-question core, ready to customize.
From copy to deliverable in four steps.
Copy the form with its fields, options and branding settings into your FormLM workspace — free.
Adjust fields, options and dimensions to fit how service providers and client teams actually work.
Send the link or QR; every response is captured automatically.
Export or review the collected responses at any time.
Pick your role — see how it fits your workflow.
Turn closing conversations into measurable satisfaction.
Benchmark CSAT across clients, projects and time.
Spot at-risk relationships from score movement — free.
What makes this template work as a professional deliverable.
A preview of the real questions — add service-specific dimensions as needed.
