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🩺 Healthcare & Clinics

Care Team Satisfaction Survey

A care team satisfaction survey for clinics and hospitals — measure patient satisfaction across nursing, reception, admin and support teams, not just the clinician, and roll results up by department.

~4 min
Whole care team
Free
Dept roll-up
Live Preview

Quick answer

A care team satisfaction survey measures patient experience across nursing, reception, admin and support teams (not just the clinician), and rolls results up by department.

Disclaimer: this page and its AI report are for self-reflection and process reference only. They do not constitute medical, psychological, financial, legal or safety advice. Consult a qualified clinician before making care decisions.

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About this template

Clinic-level patient experience is usually carried by the whole team but measured only on the clinician. This survey breaks satisfaction down by care-team role — reception, nurse, medical assistant, admin, cleaning and support — and rolls scores up to a department view. Coaching becomes targeted, and good non-clinical work becomes visible.

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Live Preview

Try the actual running form — not a screenshot — before you copy it.

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Fill it in to see how responses flow.
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What's Included

Everything you need to run this template.

1

Reception

2

Nursing

3

Admin

4

Support

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How It Works

From copy to deliverable in four steps.

1

Use This Template

Copy the form and its branding settings into your FormLM workspace — free; you can upgrade to a scored assessment with an AI PDF report any time.

2

Customize for your practice

Adjust fields, options and consent language to match your clinic workflow.

3

Share and collect

Send the link or QR; every response is captured automatically.

4

Review and act

Export or review the collected responses at any time from one dashboard.

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Who Is This For

Pick your role — see how it fits your clinic workflow.

1

Hospital ward managers

Coaching and recognition for non-clinical staff.

2

Clinic operations

Isolate the specific team that needs help.

3

Improvement & quality teams

Track care-team satisfaction as an improvement KPI.

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Key Features

What makes this template work as a professional clinical deliverable.

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Sample Questions Inside

A preview of real fields patients see — the full version is a live form — responses are captured automatically and can be exported at any time.

  1. How was the reception team? (1–5)
  2. How were the nurses who helped you today? (1–5)
  3. How was administrative support (paperwork, billing)? (1–5)
  4. Was the environment clean and comfortable? (1–5)
  5. How was the waiting time? (1–5)
  6. Who on the care team deserves recognition today? (open)
  7. What should the department start, stop or continue? (open)
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Frequently Asked Questions

Why break satisfaction down by role?
Because aggregate satisfaction hides which team is actually driving the number; role-level scores let you coach.
Does this survey cover clinicians?
No — use the provider communication survey for that; this one covers the wider care team.
Can a score trigger an alert?
Yes — any “1” on a role or the environment can be routed to the manager for follow-up.
Can we compare across departments?
Yes — every submission stores the department; CSV export supports comparison.
Does it support anonymity?
Yes — the survey never captures patient identity by default.
Why teams choose FormLM for healthcare forms?
Unlike a static PDF or clipboard, every FormLM healthcare template is a live, shareable form you can customize in the browser, collect unlimited responses with, and upgrade to a scored AI PDF report whenever you need to.

Coach the whole care team, not just the clinician

Copy the survey, break scores by role and give every team a signal that fits.