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Healthcare NPS Survey (Net Promoter Score)

A healthcare Net Promoter Score (NPS) survey — ask the classic 0–10 “would you recommend?” plus a reason prompt, and get a promoter / passive / detractor split ready to trend by clinician, department or location.

~1 min
NPS 0–10
Free
Detractor alerts
Live Preview

Quick answer

A healthcare NPS survey captures the classic 0–10 “would you recommend?” question plus a reason, and rolls results into promoters, passives and detractors for trend analysis.

Disclaimer: this page and its AI report are for self-reflection and process reference only. They do not constitute medical, psychological, financial, legal or safety advice. Consult a qualified clinician before making care decisions.

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About this template

NPS is not perfect, but it is a fast, comparable advocacy metric patients actually answer. This survey captures the classic 0–10 “would you recommend?” plus a reason and a follow-up offer. Detractors (0–6) are auto-routed for follow-up; promoters (9–10) can be invited for reviews or referrals. Score, split and reason are all exportable.

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Live Preview

Try the actual running form — not a screenshot — before you copy it.

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Fill it in to see how responses flow.
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What's Included

Everything you need to run this template.

1

0–10 score

2

Reason

3

Follow-up

4

Trend

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How It Works

From copy to deliverable in four steps.

1

Use This Template

Copy the form and its branding settings into your FormLM workspace — free; you can upgrade to a scored assessment with an AI PDF report any time.

2

Customize for your practice

Adjust fields, options and consent language to match your clinic workflow.

3

Share and collect

Send the link or QR; every response is captured automatically.

4

Review and act

Export or review the collected responses at any time from one dashboard.

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Who Is This For

Pick your role — see how it fits your clinic workflow.

1

Competitive clinics & private practices

Track advocacy over time; act on detractors immediately.

2

Multi-location providers

Compare NPS across locations and services.

3

Marketing & referrals

Promoter prompts drive reviews and referral loops.

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Key Features

What makes this template work as a professional clinical deliverable.

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Sample Questions Inside

A preview of real fields patients see — the full version is a live form — responses are captured automatically and can be exported at any time.

  1. How likely are you to recommend this clinic to a friend or colleague? (0–10)
  2. What is the main reason for your score? (open)
  3. Is there anything we could do differently? (open)
  4. Would you like us to follow up? (yes / no)
  5. Contact (optional, only if you want follow-up)
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Frequently Asked Questions

What counts as a promoter?
By convention 9 or 10. Passives are 7 or 8; detractors are 0 to 6. This form auto-splits submissions.
Is NPS a good clinical quality measure?
It is an advocacy measure, not a clinical-quality one. Use it next to satisfaction and outcomes, not instead of them.
What happens on a detractor?
Configure automatic routing to a follow-up inbox; time-to-callback matters more than the score itself.
Can promoters be asked for a Google review?
Yes — the follow-up prompt can link to your review page for promoters.
Does the survey support aggregate reporting?
Yes — every response stores score, reason and department; NPS exportable to CSV.
Why teams choose FormLM for healthcare forms?
Unlike a static PDF or clipboard, every FormLM healthcare template is a live, shareable form you can customize in the browser, collect unlimited responses with, and upgrade to a scored AI PDF report whenever you need to.

Turn advocacy into a running metric

Copy the NPS survey, split promoters and detractors automatically, and act on every detractor within a day.