Measure how clients rate your legal service across responsiveness, clarity, expertise and value, with open follow-ups that reveal what to improve.
Quick answer
Asks clients to rate responsiveness, clarity, expertise and value and add open comments, turning impressions into concrete areas the firm can improve.
Disclaimer: this page is for process reference only and is not legal advice. Satisfaction scores are feedback for service improvement.
Methodology: dimensions adapt common service-CSAT factors; adjust scales to your firm's survey.
Retaining clients depends on how the service felt, not just the outcome. This survey asks clients to rate responsiveness, clarity, expertise and perceived value, then explain the reasons — giving the firm a structured read on where the client experience is strong and where it slips.
Sample form preview (live - fill it in to see responses).
Everything you need to run this template.
How quickly the firm replied.
How clear updates and advice were.
Confidence in the legal judgment.
Worth for what was paid.
From copy to deliverable in four steps.
Copy it and set your rating dimensions.
Share after a matter or on a schedule.
Ratings plus reasons in the open fields.
See where experience is strong or slipping.
Pick your role — see how it fits your workflow.
Track service quality across matters.
Spot experience gaps before they cost clients.
Follow up on low scores personally.
What makes this template work as a professional deliverable.
A preview of real questions — the full version lets you customize every field.
