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🏠 Real Estate & Property

Free Maintenance Work Order Request Template | FormLM

Tenants and owners submit repairs with photos, severity and access permission — managers triage from one board instead of a shouting group chat.

~10 min setup
6 repair fields
Live Preview

Quick answer

Use it to replace repair requests scattered across calls and group chats: the reporter submits photos, severity and access permission, and the manager triages everything from one board. Emergency hazards still belong on the proper urgent channel — this form logs and schedules routine repairs, it does not summon emergency services.

Disclaimer: for life-threatening emergencies use your local emergency number, not this form; response targets depend on your management agreement.

Severity tiers follow common property-management triage practice.

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About this template

Emergency repairs run on three things: what is broken, how urgent it is, and whether anyone may enter. This request form collects exactly those — description with photos, severity choice, access consent with timing, and contact — then hands managers a triaged board where nothing waits because a message got buried.

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Live Preview

Sample form preview (fillable once the app is published).

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Fill it in to see how responses flow.
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What's Included

Everything you need to run this template.

1

Issue with evidence

Description plus photo uploads.

2

Severity tiers

Emergency, urgent, routine, cosmetic.

3

Access consent

May contractors enter? With what notice?

4

Assignment view

One board your team triages and closes.

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How It Works

From copy to deliverable in four steps.

1

Use this template

Copy it as your intake channel.

2

Submit with evidence

Photos and severity set expectations.

3

Triage on the board

Dispatch vendors by tier.

4

Close with record

Outcome and receipt filed to the request.

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Who Is This For

Pick your role — see how it fits your workflow.

1

Property managers

Replace the group chat with a board.

2

Landlords

Answer tenant calls with a workflow.

3

Building staff

Know today's dispatch list.

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Key Features

What makes this template work as a professional deliverable.

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Sample Questions Inside

A preview of real questions — the full version lets you customize every field.

  1. Unit address and your name
  2. What is broken — describe it
  3. Photos of the issue (upload)
  4. Severity: emergency / urgent / routine / cosmetic
  5. May a contractor enter if you are out? Notice needed?
  6. Best contact today and preferred hours
  7. Has this issue been reported before?
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Frequently Asked Questions

What counts as an emergency?
Safety and habitability: gas smell, no power, active flooding, failed locks. The form's disclaimer still says — call the emergency number first for life-threatening issues.
Why ask for photos?
A photo triages better than a paragraph, prevents the wrong trades being dispatched, and documents the before state for receipts.
Can tenants abuse the severity scale?
They try. The tier definitions on-screen and your close-out record keep inflation honest over time.
Does access consent need to be per request?
Per-request consent is fairer than a blanket one — the tenant decides today's visit, and you hold the proof.
How fast should routine items close?
Your agreement should say. The board timestamps submission, dispatch and completion, so the SLA conversation has evidence.
Can owners and tenants use the same form?
Yes — add a role field; owner requests route to the capital queue, tenant requests to operations.

Put repairs on a board, not in a chat

Evidence, severity and consent in one request — triage done right.