Rate the services residents actually meet — response, repairs, cleaning, security, communications, value — six dimensions plus a comment, monthly by building.
Quick answer
Send it on a steady cadence, building by building: residents rate response, repairs, cleaning, security, communications and value, each with an open comment, so satisfaction trends rather than one-off complaints drive the fixes. It measures current residents' perception — read it alongside retention and complaint data for the fuller picture.
Disclaimer: feedback reflects residents' individual experience; act on monthly aggregates and safety flags, not single scores.
Six-dimension 1-5 service-quality scale plus verbatim, resident-experience standard.
Property management reputations live in corridors and reply times, not in annual reports. This survey scores the resident-facing stack across six dimensions — response speed, repair quality, common-area cleaning, security presence, communications clarity and fee value — with one open comment per answer. Aggregated monthly by building, it tells managers which of the six is quietly burning, and gives boards evidence at fee-review time.
Sample form preview (fillable once the app is published).
Everything you need to run this template.
From report to acknowledged.
Fixed right, fixed once.
Cleaning, lighting, greens.
Presence, access, night comfort.
Notices early and in plain terms.
What the money bought.
From copy to deliverable in four steps.
Quarterly pulse, monthly light.
Six sliders, one comment.
Averaged per property.
Published fixes close the loop.
Pick your role — see how it fits your workflow.
Rank fixes by signal.
Fee debates with data.
Scored once, heard properly.
What makes this template work as a professional deliverable.
A preview of real questions — the full version lets you customize every field.
