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Free Volunteer Satisfaction Template

Two questions that end in a fix list: what volunteers rate their experience by, and what single change each would make first.

rate + name the fix
~3 min
action list out
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Quick answer

Use it at the end of a season to turn satisfaction into a work list: ratings across tasks, support, recognition, logistics and impact visibility, plus one question that outranks them all — what would you change first — clustering into a ranked fix list for this quarter.

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About this template

Most satisfaction surveys end in a number nobody acts on. This one ends in a list. Volunteers rate the experience across the dimensions that decide whether they stay — tasks, support, recognition, logistics, impact visibility — and then answer the question that matters more: if you could change one thing first, what? Answers cluster into a ranked fix list your coordinators can work this quarter, not file.

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Live Preview

Sample form preview — live and ready to fill in.

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Fill it in to see how responses flow.
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What's Included

Everything you need to run this template.

1

Dimensions with a deadline

Every rating line is required to produce this quarter's candidate fixes.

2

The first-change question

Priority comes from volunteers, not from your guesswork.

3

Named issues surface

A gentle channel for the problem that won't fit a scale.

4

Wave checks

The next round tests whether your fix actually landed.

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How It Works

From copy to deliverable in four steps.

1

Use this template

Copy it in; set dimensions to your volunteer program.

2

Run per season

Everyone, not a sample — small teams are readable whole.

3

Cluster into a list

Group the first-change answers; rank by frequency and ease.

4

Fix one, then ask again

Next wave checks that specific change.

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Who Is This For

Pick your role — see how it fits your workflow.

1

Volunteer coordinators

A ranked to-do list, from the people who earned it.

2

Program managers

Which dimension drags which team, in their words.

3

Volunteers

Answer honestly, see your suggestion named in the fix.

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Key Features

What makes this template work as a professional deliverable.

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Sample Questions Inside

A preview of the real questions in this form — exactly what respondents see.

  1. Overall, this experience was worth my time (1–5)
  2. Tasks: meaningful and clear? (1–5)
  3. Support: my coordinator helps when needed? (1–5)
  4. Recognition: noticed in ways that count? (1–5)
  5. Logistics: scheduling and tools work? (1–5)
  6. If you could change one thing first, what? (open)
  7. Anything you'd raise by name? (open, optional)
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Frequently Asked Questions

What makes feedback actionable enough to earn a spot on the fix list?
Specificity plus priority: the rating scores say where, the first-change question says what — answers that cluster by frequency are the list. Scores alone are a wall.
Is this the same as the engagement pulse?
No — engagement rates the bond and warns of drifting; this survey grades the service experience and hands out the fix list. Run both in the same quarter and they feed different work.
Why ask everyone, not a sample?
Volunteer teams are usually small enough that a census is easier than statistics — and people act differently when they know their answer is one of 30, not one of 3000.
Is it free to use?
Yes. Copy it into your FormLM workspace and run it each season.
What if answers are all polite 4s?
The named-issue field is where candor usually hides; also check the wave after a real fix — reaction scores rise where listening proved.
Does publishing the fix list help?
It's the point: last quarter's suggestions with this quarter's status — feedback loops close by being visible.

End the survey with a to-do list

Five dimensions plus the one-change question — this quarter's fix list, in volunteers' words.