Guests tick through the stay essentials before the first night — wifi, bins, quiet hours, keys, damage policy — with a dated acknowledgement.
Quick answer
Send it before arrival so the first night goes smoothly: the guest ticks through wifi, bins, quiet hours, key handling and the damage policy, leaving a dated acknowledgement. It confirms the guest read your guidance — it is not the rental contract, which is agreed separately at booking.
Disclaimer: acknowledgement of information provided; the stay itself remains governed by the booking terms and applicable short-let regulation.
Section list distilled from the best-performing guest guidebooks and incident reports.
Welcome folders get read once, by no one, in full. This acknowledgement turns the important seven lines of a house manual into a ticked, dated record: wifi and door codes, bin and recycling rules, quiet hours and neighbours, heating and appliance notes, key return, damage reporting and the emergency numbers. Guests skim nothing that matters, hosts keep receipts for the sentences that protect them, and the first-night panic texts drop.
Sample form preview (fillable once the app is published).
Everything you need to run this template.
Wifi, door codes, where to self-enter.
Quiet hours and threshold expectations.
Bins, recycling, heating sense.
Return, loss and damage reporting.
From copy to deliverable in four steps.
Send with check-in day link.
Read receipt at first night.
Every rule has a date.
Update codes and offers.
Pick your role — see how it fits your workflow.
Rules that were actually delivered.
Fewer midnight escalations.
Everything knowable on day one.
What makes this template work as a professional deliverable.
A preview of real questions — the full version lets you customize every field.
