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🌿 Therapy & Mental Wellness

Free Therapy Satisfaction Survey Template

Free therapy satisfaction survey — scheduling, admin, space and the relationship rated apart, so practices know which complaints are theirs to fix.

~4 min
Multi-area rating
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Quick answer

Free therapy satisfaction survey — scheduling, admin, space and the relationship rated apart, so practices know which complaints are theirs to fix.

Disclaimer: this survey collects client experience feedback for practice improvement. It is not a clinical measure; serious concerns should follow your complaints and safeguarding procedures.

Content note: rating areas are illustrative — set the sections to match your service.

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About this template

Clients conflate logistics with therapy — a hard-to-book week becomes a worse rating of the work itself. This survey separates the two: scheduling, admin and session practicalities rated apart from the therapeutic relationship, capped with return and recommend intentions. Practices learn which complaints are reception's and which are everyone's.

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Live Preview

Fillable sample survey preview (live once the app is published).

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Fill it in to see how responses flow.
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What's Included

The service, therapist and outcome satisfaction dimensions.

1

Service-area breakdown

Scheduling, admin, space and tools scored apart.

2

Relationship section kept clean

Therapy quality separated from logistics.

3

Loyalty signals

Return and recommend intentions measured.

4

Practice trend

Aggregates across clients and months.

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How It Works

From copy to a satisfaction reading in four steps.

1

Copy the template

Import the survey into your workspace — free.

2

Pick your timing

At milestones or course end.

3

Send the link

Four minutes, anonymous if preferred.

4

Fix the first thing

Act on the lowest-rated area and re-measure.

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Who Is This For

Who runs it — practices closing the feedback loop.

1

Practice owners

Know whether logistics or therapy drives complaints.

2

Group clinics

One satisfaction standard across locations.

3

Service managers

Trend evidence for funding and partner reports.

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Key Features

What makes this satisfaction survey worth a client's minute.

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Sample Questions Inside

A preview of the real items — adapt to your service areas.

  1. Overall, how satisfied are you with our service? (1-5)
  2. Getting an appointment when needed (1-5)
  3. Reminders and admin communication (1-5)
  4. The practical experience of sessions (1-5)
  5. The therapeutic relationship itself (1-5)
  6. What one thing should we change first? (open)
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Frequently Asked Questions

Should satisfaction surveys rate the therapy itself or the service?
Both, in separate sections — clients conflate scheduling friction with therapy quality when one score carries both, and logistics are usually the cheaper fix.
When is the best time to send it?
At natural review points or course ending, never while a client is mid-treatment — clients answer more freely when there is no session dependency.
Will clients answer honestly?
With anonymity and short forms, far more than verbally; keep it under five minutes and end with one open improvement question.
Is it free to use?
Yes — copy it into your FormLM workspace at no cost and adjust the areas.
What do I do with low scores?
Pick the single lowest-rated area, fix it visibly and re-survey — visible response is what makes clients answer again.
How is this different from an NPS survey?
NPS asks one loyalty question; this breaks down which service areas create or erode it.

Know what clients actually rate you on

A four-minute satisfaction survey separating service from therapy — free to copy.