Free Concierge Request Form Template
A concierge request intake for hotels — reservations, transport, tours and special asks captured with room, timing and follow-up preference.
Quick answer
A concierge request intake for hotels — reservations, transport, tours and special asks captured with room, timing and follow-up preference.
About this template
The concierge desk is a busy inbox with a paper trail. This form turns every request — dinner reservations, transport, tours, tickets, surprises — into a structured ticket with room number, timing and follow-up preference, so nothing is lost between the lobby chat and the shift handover, and every guest can see that a request actually exists.
Live Preview
Sample form preview (fillable once the app is published).
What's Included
Everything you need to run this template.
Requests become tickets
Each ask has an owner, a deadline and a follow-up channel.
Shift-handover friendly
The next desk sees every open request, not just the ones someone remembered.
Guest transparency
Confirmation arrives on the channel the guest chose.
History per stay
Every request stays with the guest profile for return visits.
How It Works
From copy to deliverable in four steps.
Use this template
Copy and set request categories to your city services.
QR at the desk
Post the link at the concierge counter and in the guest app.
Guests submit
Every ask arrives as a structured ticket, not a hallway chat.
Follow up on their channel
Confirm back via WhatsApp, room phone or email — their choice.
Who Is This For
Pick your role — see how it fits your workflow.
Boutique hotels
Give a two-person desk the memory of a five-person one.
Resort concierges
Manage activity requests across high and low season.
Serviced apartments
Standardize guest requests without a full service app.
Key Features
What makes this template work as a professional deliverable.
- Request type and detail
- Room number and stay dates
- Preferred timing and channel
- Budget or occasion note
- Follow-up confirmation checkbox
- Customizable fields
Sample Questions Inside
A preview of real questions — responses land as structured records once the form is live.
- Guest name and room number
- Dates of the request
- Type: restaurant / transport / tour / tickets / other
- Details and preferred venue
- Time window or hard deadline
- Budget range (optional)
- Preferred follow-up channel (WhatsApp, in-room phone, email)