Free Guest Feedback Form Template
Open-ended guest feedback for hotels and venues — structured prompts, sentiment routing and publish consent in one submission.
Quick answer
Open-ended guest feedback for hotels and venues — structured prompts, sentiment routing and publish consent in one submission.
About this template
Guest feedback only changes things when it is specific, sent to someone who can act and stored somewhere a manager will actually read. This form prompts guests with what went well, what did not and what would bring them back, routes by sentiment, and stores every response in one place a GM can review weekly.
Live Preview
Sample form preview (fillable once the app is published).
What's Included
Everything you need to run this template.
Specific, not vague
Structured prompts pull out what actually happened.
Routed to owners
Negative sentiment routes to a manager; positive to marketing.
Verbatim quotes
Guest language preserved for training and social.
Return intent tracked
A single field shows whether feedback is a warning or a win.
How It Works
From copy to deliverable in four steps.
Use this template
Copy and set prompts to your property.
Ask at the right moment
Checkout email, table QR or lobby screen.
Feedback arrives structured
Sentiment, verbatims and intent all in one record.
Act on the pattern
Weekly review surfaces what to change, coach or celebrate.
Who Is This For
Pick your role — see how it fits your workflow.
Boutique hotels
Stop reading 300 Google reviews to find one theme.
Independent venues
Give every team member the same feedback source.
Property groups
Compare guest voice across multiple sites.
Key Features
What makes this template work as a professional deliverable.
- Structured prompts, not blank box
- Sentiment routing to the right manager
- Verbatim quotes preserved
- Return-visit intent captured
- Publish consent optional
- Customizable questions
Sample Questions Inside
A preview of real questions — responses land as structured records once the form is live.
- Visit or reservation reference
- Overall experience (1–5)
- What specifically worked?
- What could we do better?
- Anything that worried you?
- Would you return or recommend? (yes / maybe / no)
- Okay to share your feedback publicly? (check)