Free Hotel Guest Survey Template
Hotel guest satisfaction survey — rooms, staff, F&B and facilities scored, with drivers of satisfaction ranked for action.
Quick answer
Hotel guest satisfaction survey — rooms, staff, F&B and facilities scored, with drivers of satisfaction ranked for action.
About this template
Hotel guest surveys drown when they ask everything and rank nothing. This survey scores the four areas guests actually judge — room, staff, food and beverage, facilities — and asks what drove their overall rating, so the GM has a ranked action list at Monday's meeting, not a spreadsheet of 60 fields.
Live Preview
Sample form preview (fillable once the app is published).
What's Included
Everything you need to run this template.
Four-area structure
Room, staff, F&B and facilities are scored where the operation lives.
Driver visibility
Ranking question shows what actually moved the score.
Actionable Monday
GM opens the file and knows the top three changes.
Comparable across stays
Score the same four areas every survey to trend properly.
How It Works
From copy to deliverable in four steps.
Use this template
Copy and set areas to your operation.
Send within a day
Guest answers while the stay is still fresh.
Scores and rankings arrive
Every response has comparable numbers plus driver data.
Rank, then fix
Monday's meeting starts from the top three changes.
Who Is This For
Pick your role — see how it fits your workflow.
Hotel GMs
Turn noisy survey data into Monday's shortlist.
Regional managers
Compare satisfaction drivers across properties.
Independent operators
Understand what actually moves your score.
Key Features
What makes this template work as a professional deliverable.
- Room and cleanliness scored
- Staff and service scored
- F&B and breakfast scored
- Facilities and amenities scored
- Ranking question for driver analysis
- Customizable questions
Sample Questions Inside
A preview of real questions — responses land as structured records once the form is live.
- Stay dates and room type
- Room and cleanliness (1–5)
- Staff friendliness and helpfulness (1–5)
- Food and beverage (1–5)
- Facilities (gym, pool, lounge) (1–5)
- What drove your overall rating the most? (rank)
- What one change would lift your next stay?