Free Post-Stay Survey Template
A structured post-stay guest survey for hotels — arrival, room, service, dining and value scored, with verbatim highlights preserved.
Quick answer
A structured post-stay guest survey for hotels — arrival, room, service, dining and value scored, with verbatim highlights preserved.
About this template
Post-stay surveys only earn a response if they respect the guest's time and only earn insight if they ask the right questions. This survey walks the stay in the order the guest lived it — booking, arrival, room, service, dining, departure, value — with a mix of scores and short open questions, so trends surface weekly, not next year.
Live Preview
Sample form preview (fillable once the app is published).
What's Included
Everything you need to run this template.
Journey-shaped questions
Guests answer the stay as they lived it, not as a random field list.
Trend-friendly scoring
Comparable numbers across months surface real movement.
Verbatim highlights
Guest language preserved for coaching and marketing.
Return intent tracked
A single field becomes your leading indicator.
How It Works
From copy to deliverable in four steps.
Use this template
Copy and set sections to your property's journey.
Send on checkout
Post-stay email with a clear ask respects the guest's time.
Survey arrives structured
Scores per section and verbatims in one file.
Weekly review
Compare this week against last month and coach on the delta.
Who Is This For
Pick your role — see how it fits your workflow.
Independent hotels
Track the actual journey, not just an overall star.
Resort operators
Standardize a survey across every property.
Boutique groups
Compare guest voice across sites with the same shape.
Key Features
What makes this template work as a professional deliverable.
- Stay-journey questions in order
- Scores and verbatims combined
- Return and recommend intent
- Compare across visits
- Publishable quote consent
- Customizable questions
Sample Questions Inside
A preview of real questions — responses land as structured records once the form is live.
- Stay dates and property
- Booking experience (1–5)
- Arrival and check-in (1–5)
- Room and cleanliness (1–5)
- Service and staff (1–5)
- Dining and breakfast (1–5)
- Overall value for money (1–5)
- Would you return? Would you recommend?
- What should we change before your next visit?