Free Guest Needs Intake Template
A guest-needs intake for hotels, resorts and event hosts — accessibility, dietary, comfort and service requirements collected in one profile.
Quick answer
A guest-needs intake for hotels, resorts and event hosts — accessibility, dietary, comfort and service requirements collected in one profile.
About this template
Personalized hospitality fails when the answers are scattered across three emails, a phone note and a sticky on the reservation. This intake captures accessibility, dietary, mobility, comfort and service needs in one structured profile, so housekeeping, kitchen and the desk all serve from the same brief — before the guest ever has to ask twice.
Live Preview
Sample form preview (fillable once the app is published).
What's Included
Everything you need to run this template.
One service brief
Every team sees the same structured needs, not a forwarded email chain.
Proactive service
Set up mobility aids and dietary menus before the guest arrives.
Repeat-guest memory
Answers stay with the profile for their next visit.
Fewer escalations
Guests never have to repeat a need they already shared.
How It Works
From copy to deliverable in four steps.
Use this template
Copy it and set the categories your property can serve.
Send on booking
Attach the intake to the confirmation email; guests answer once.
Brief the teams
Housekeeping, kitchen and the desk work from one export.
Deliver on arrival
The room, the menu and the service match — before anyone asks.
Who Is This For
Pick your role — see how it fits your workflow.
Accessible hotels
Turn accessibility commitments into a repeatable process.
Resort operators
Personalize long-stay guests on day one.
Event hosts
Serve every delegate's needs without a paper trail.
Key Features
What makes this template work as a professional deliverable.
- Accessibility and mobility needs
- Dietary and allergy profile
- Room and comfort preferences
- Interpreter and language needs
- Pre-arrival service schedule
- Customizable fields
Sample Questions Inside
A preview of real questions — responses land as structured records once the form is live.
- Guest name and reservation ID
- Mobility or accessibility requirements
- Dietary restrictions and allergies
- Room preferences (floor, bedding, temperature)
- Primary spoken language
- Interpreter or written communication required
- Any service scheduled before arrival?