Free Retail Support Request Template
Customer support intake for retail and hospitality shops — order number, issue category, photo and preferred contact route every ticket to the right person.
Quick answer
Customer support intake for retail and hospitality shops — order number, issue category, photo and preferred contact route every ticket to the right person.
About this template
Retail support requests arrive as three phone calls, a DM and a handwritten note. This intake captures order or store reference, issue category, photo evidence and preferred channel in one submission — so returns, damaged items, mis-sizes and product questions route to the right owner immediately, and repeat issues surface in the manager's weekly review.
Live Preview
Sample form preview (fillable once the app is published).
What's Included
Everything you need to run this template.
One support queue
Store and online requests work from the same file, not two inboxes.
Faster routing
Category and severity send the ticket to returns, product or store ops.
Photo attached
Refund and dispute conversations start with evidence.
Repeat issue view
Weekly exports surface the products or stores generating complaints.
How It Works
From copy to deliverable in four steps.
Use this template
Copy and set categories to your products or stores.
Post the link
Website, receipts, in-store QR — one intake for every channel.
Route by category
Returns, product and store ops each own their slice.
Learn weekly
Group tickets by product or store to see what is really happening.
Who Is This For
Pick your role — see how it fits your workflow.
Boutique retailers
Stop handling support across five different channels.
Store managers
Route customer issues to the right owner without triage calls.
Product teams
See which SKUs actually generate tickets.
Key Features
What makes this template work as a professional deliverable.
- Order or in-store reference
- Issue category and severity
- Photo evidence field
- Preferred channel and reply
- Owner or store routing
- Customizable fields
Sample Questions Inside
A preview of real questions — responses land as structured records once the form is live.
- Customer name and email
- Order number or store location
- Category (damaged, wrong item, sizing, refund, staff service)
- Description and photo
- Severity (quick fix, follow-up, escalation)
- Preferred channel (email, WhatsApp, in-store callback)
- Anything else the team should know