Free Guest Review Form Template
A structured review capture for hotels and restaurants — prompts for specifics, consent to publish and routing to the right platform.
Quick answer
A structured review capture for hotels and restaurants — prompts for specifics, consent to publish and routing to the right platform.
About this template
Most reviews are three stars and one sentence, which is nearly useless internally and thin publicly. This review form prompts guests for the specifics — the shift they praised, the meal they loved, what they would change — captures publish consent, and routes happy guests to Google, Tripadvisor or Booking, so your listing gets the volume you need while internal notes stay detailed.
Live Preview
Sample form preview (fillable once the app is published).
What's Included
Everything you need to run this template.
Specific feedback
Choices and open prompts surface what actually happened, not just a score.
Publish-ready consent
Every review has explicit consent captured before it goes public.
Sentiment routing
Delighted guests go to Google or Tripadvisor; unhappy ones go to your manager.
Follow-up trail
Complaint flags become tickets, not buried notes in a comment field.
How It Works
From copy to deliverable in four steps.
Use this template
Copy and set the prompts for your property or menu.
Ask at the right time
Post a QR on checkout or on the last course; send a link after stays.
Reviews arrive structured
Consent, sentiment and detail all in one file.
Route by outcome
Praise to your public listing; concerns to the desk for recovery.
Who Is This For
Pick your role — see how it fits your workflow.
Boutique hotels
Turn thin one-line reviews into specific, publishable stories.
Restaurant GMs
Route complaints to recovery and praise to Google the same day.
Property groups
Run consistent review capture across multiple sites.
Key Features
What makes this template work as a professional deliverable.
- Structured prompts, not blank text
- Publish consent captured
- Routing by sentiment (public vs internal)
- Stay or visit reference
- Follow-up flag for complaints
- Customizable questions
Sample Questions Inside
A preview of real questions — responses land as structured records once the form is live.
- Room, table or visit reference
- Overall experience (1–5)
- What specifically went well? (choice + notes)
- What could we have done better? (open)
- Would you revisit or recommend? (yes / maybe / no)
- Happy for us to publish your review? (check)
- Anything you want us to follow up on personally?