Free CSAT Questionnaire Template
Guest satisfaction questionnaire (CSAT) for a single visit or event — quick, focused and structured, so scores actually compare.
Quick answer
Guest satisfaction questionnaire (CSAT) for a single visit or event — quick, focused and structured, so scores actually compare.
About this template
CSAT only works when the question is short, asked right after the experience, and the same every time. This questionnaire scores the visit on a five-point scale, splits into the elements you can actually act on — product, service, value, ambience — and closes with one open question so the guest can say what really mattered.
Live Preview
Sample form preview (fillable once the app is published).
What's Included
Everything you need to run this template.
Element-by-element
Guest scores the parts you can actually change.
Comparable across visits
Same scale every time, so weekly numbers trend.
Verbatim closes the loop
One open question reveals what the scores missed.
Return intent measured
Satisfaction without revisit intent is just a rating.
How It Works
From copy to deliverable in four steps.
Use this template
Copy and set elements to your experience.
Ask immediately
Post-visit email, table QR or checkout screen.
Scores and verbatim land
Every response is comparable and human.
Act on the pattern
Weekly review picks the one element to change next.
Who Is This For
Pick your role — see how it fits your workflow.
Restaurants and venues
Score a single visit, not a whole brand.
Event hosts
Get CSAT while the experience is fresh.
Retail and services
Track which element actually moves satisfaction.
Key Features
What makes this template work as a professional deliverable.
- Overall satisfaction score
- Element scores (service, value, product)
- Verbatim on the driver
- Visit or event reference
- Return intent captured
- Customizable questions
Sample Questions Inside
A preview of real questions — responses land as structured records once the form is live.
- Visit or event reference
- Overall satisfaction (very dissatisfied to very satisfied)
- Service and staff (1–5)
- Value for money (1–5)
- Product or experience quality (1–5)
- Ambience and space (1–5)
- What mattered most today? (open)
- Would you come back? (yes / maybe / no)