The zero-to-ten recommend question plus the reason behind it, segmented into promoters, passives and detractors so you know which answer to act on first.
Quick answer
The zero-to-ten recommend question plus the reason behind it, segmented into promoters, passives and detractors so you know which answer to act on first.
An NPS number without the reason is a mood reading. This survey asks the standard zero-to-ten recommendation question, then always follows with the reason and what would raise the score. Responses are automatically classed as promoter, passive or detractor, and the aggregated view separates the three groups' language so the coach knows whether to fix a delivery flaw or deepen what already works.
| Template | Coaching NPS Survey |
|---|---|
| Category | Coaching & Consulting |
| Format | Survey with exportable responses, no scoring |
| Time to complete | About 10 minutes per response |
| What you get | Structured, timestamped responses you can review, export or keep for audit |
| Best for | Practices reliant on referrals · Coaches with packages · Programme leads |
| Cost | Free to copy and customize on FormLM |
Sample form preview (fillable once the app is published).
What you get when you copy this template.
The standard recommendation scale, unedited.
Why that score and not lower.
What would have made it higher.
Promoter, passive or detractor grouped.
Four steps from copy to a usable result.
After a milestone or at engagement close.
Under two minutes.
Detractor reasons come first.
Reply to the person, not the average.
Where this fits in a coaching practice.
Know the honest advocacy level.
Detect dissatisfaction before a lapse.
Track a cohort's movement over time.
What makes it work as a professional deliverable.
Real items from the template - every field stays editable in your workspace, and responses are archived per submission.
