The classic one-question relationship score — likelihood to recommend, 0 to 10, reason required — segmented into promoters and detractors.
Quick answer
Send it at or just after completion to gauge the relationship rather than one transaction: clients score likelihood to recommend from 0 to 10 and must give a reason, which you segment into promoters, passives and detractors. A single NPS number is directional — always read it alongside the written reasons behind the score.
Disclaimer: NPS is a relationship indicator, not a performance contract or guarantee of future service.
Standard Net Promoter Scale: 9-10 promoters, 7-8 passives, 0-6 detractors (Reichheld format).
Satisfaction is noisy; recommendation is decision. This NPS survey asks the one question that behaves like a business metric — 0 to 10 likelihood of recommending their agent — and forces a reason in writing. Responses auto-segment into promoters, passives and detractors per agent and per deal type, and the reason field becomes your referral script library and your fix list in the same column.
Sample form preview (fillable once the app is published).
Everything you need to run this template.
0-10 recommend likelihood.
Why that number, in words.
Promoter, passive, detractor.
Per-producer monthly trend.
From copy to deliverable in four steps.
Send at key handover.
One minute, then the why.
Dashboard by agent.
Delight promoters, answer detractors.
Pick your role — see how it fits your workflow.
One number to steer teams by.
Coach the detractor tail fast.
Harvest verbatim referral proof.
What makes this template work as a professional deliverable.
A preview of real questions — the full version lets you customize every field.
