Benchmark loyalty with the standard 0–10 recommend question plus the reason behind it, and keep every response in one readable collection.
Quick answer
Benchmark loyalty with the standard 0–10 recommend question plus the reason behind it, and keep every response in one readable collection.
A single "would you recommend us?" score tells you where you stand; the reason behind it tells you what to do. This survey asks the standard 0–10 Net Promoter question, then follows up in the respondent’s own words, so CX, SaaS and service teams collect loyalty benchmarks and the verbatim context behind every score in one short form.
Live form preview — fill it in to see how each answer is captured and exported.
Everything you need to run this template.
Scored on the standard recommend scale.
An open follow-up for context.
The one change respondents want most.
Every answer collected in one place.
From copy to deliverable in four steps.
Copy the NPS survey into your FormLM workspace — free.
Swap in your product or service name and add audience questions.
Share the link or QR once the moment matters — purchase, support, renewal.
Sort responses by score and reason to see who promotes and who detracts.
Pick your role — see how it fits your workflow.
Track loyalty after real interactions, not just annual reviews.
Find churn signals before renewal time arrives.
Give clients a quarterly loyalty read with evidence behind the score.
What makes this template work as a professional deliverable.
A preview of real questions — the full version lets you customize every field.
