A 12-item transactional CSAT form: an overall satisfaction rating plus courtesy, speed, quality, ease and value-for-money, with channel, first-contact resolution and a free-text reason field.
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A 12-item transactional CSAT form: an overall satisfaction rating plus courtesy, speed, quality, ease and value-for-money, with channel, first-contact resolution and a free-text reason field.
Annual satisfaction scores average away the details. This transactional CSAT form goes out after a single touchpoint — a resolved ticket, a delivery, a visit — and asks twelve questions: an overall satisfaction rating, five attribute ratings on courtesy, resolution speed, product quality, ease of interaction and value for money, the channel and customer context, whether the issue was resolved first time, the reference for the case, and one open box for what went right or wrong. Front-line teams get the exact moment to fix rather than a yearly average.
Live form preview — fill it in to see how each answer is captured and exported.
Everything you need to run this template.
Satisfaction with the interaction, then courtesy, speed, quality, ease and value.
Channel, customer type, usage frequency and first-contact resolution.
Ticket, order or visit reference so the score is actionable.
One open box for what went right or wrong this time.
From copy to deliverable in four steps.
Copy the CSAT survey into your FormLM workspace — free.
Adjust wording to your interaction type — ticket, order, visit.
Share the link the moment the interaction ends.
Use the reason field to recover the specific moment.
Pick your role — see how it fits your workflow.
Coach on real interactions instead of aggregate survey noise.
Measure the visit or delivery, not the brand.
Tag every low score with its cause for trend reports.
What makes this template work as a professional deliverable.
A preview of real questions — the full version lets you customize every field.
