Compare what people expected beforehand with what they experienced across four dimensions — communication clarity, quality of delivery, timeliness and support — each phrased as expectation met or missed.
Quick answer
Compare what people expected beforehand with what they experienced across four dimensions — communication clarity, quality of delivery, timeliness and support — each phrased as expectation met or missed.
Satisfaction is a gap, not a score: what was promised versus what arrived. This assessment asks twenty-two matched statements across four dimensions — clarity of communication, quality of delivery, timeliness, and support and responsiveness — each phrased as how the experience compared with what was expected. The AI PDF report bands each dimension, so a service, supplier or event team sees where the brief over-promised rather than only that the experience disappointed.
Live form and AI report preview — fill it in and the report is generated from your answers.
Everything you need to run this template.
Every statement compares experience with expectation.
Communication clarity, delivery quality, timeliness, support.
Weighted 1-5 scoring with a preferred name field.
The AI PDF bands each dimension and flags the shortfall.
From copy to deliverable in four steps.
Copy the comparison assessment into your FormLM workspace — free.
Answer before delivery, or against the brief as written.
The same statements re-answered once delivered.
The report bands each dimension and flags the shortfall.
Pick your role — see how it fits your workflow.
See where the promise overshot.
Gaps by dimension, not gut feel.
Close the loop with the client.
What makes this template work as a professional deliverable.
A preview of real questions — the full version adds scoring and a personalized report per respondent.
